If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page.
Enter your parcel’s 16-digit tracking number and delivery postcode.
You’ll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.
Depending on what kind of service the sender has selected you’ll either be able to divert to a safe place or neighbour or neighbour only. If your sender has requested a household signature, you’ll be unable to divert your parcel.