Can I return an item with Hermes?

Yes, provided that the retailer or seller uses Hermes for their returns. 

First, check to see the way that the retailer or seller would like you to return your item. This could be a pre-printed label that came with your parcel, or your retailer might book it with us for you. 

Or, you can use our app or website to return it yourself. Once you’ve booked your parcel collection or drop off, make sure the item you’re returning is packaged properly

If you’ve booked a collection, your courier can collect your parcel between 8am and 8pm Monday to Friday, and between 8am to 6pm on Saturdays.

Or, if you’re dropping your parcel off at one of our ParcelShops, you’ll find that many of them are open early ‘til late, 7 days a week. Find your nearest ParcelShop.

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