Contact Hermes

Share your query with Holly to get a quick, personal response from one of our dedicated parcel people in your local area.

Illustration of Holly the chatbot
Illustration of hermes customer service people waving

Our customer service team is changing. We’re listening to your feedback and we want to help you get the answers you need.

If you’d like to contact Hermes about your parcel:

  • Contact Holly, our digital assistant. If you have a tracking number, please have it ready. Your query will be sent directly to one of our parcel people, so they can investigate quickly
  • We’ll respond as soon as possible. When you submit your enquiry, you’ll be asked to share the best way for us to contact you. One of our team members will get back in touch
  • You can still contact your retailer or sender. We work closely with them, so they can raise a query directly with us on your behalf

Read our blog to find out more about our commitment to customer service.

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.

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