We're committed to protecting the privacy and security of our customers and website visitors. Staying safe online can be tricky, which is why we've created this handy guide to help you.
Phishing is where cybercriminals ‘fish’ for personal data by sending you emails (or social media messages, SMS texts etc) that look like they’re from a legitimate sender or business. These cybercriminals will attempt to steal your personal data by:
Their aim is often to get you to reveal private information like your usernames, passwords and other secure information, such as your parcel, bank or financial details.
Cybercriminals often send emails or SMS messages urging you to act immediately by giving up your private information – and it can be convincing, as they’ll often use similar or the same language and images as the companies they’re impersonating.
They might do this by suggesting there is an issue with your:
When you enter your details, fraudsters can use this to access more of your information.
Alternatively, phishing emails may encourage you to download software or install a file. This file can infect your computer with a virus or program and put your files and data at risk.
To stop a phishing / smishing scam, make sure you check the email address to ensure messages are valid and have come from who they say.
A phishing email may use similar details to the recognised Hermes addresses, but you may notice spelling errors or slightly different formatting. Our emails will typically come from:
Before you click on any links, hover over the button or URL to check it goes where it's supposed to. If it brings up an unrecognised address, it could be a scam.
To help protect yourself online, use your usual search engine to find information from cyberaware.gov.uk and getsafeonline.org.
Common features of phishing emails include:
We will never contact you by phone or email to request payment. We may contact customers by phone or email and ask for bank details to make a goodwill payment or to discuss a claim.
If you’ve received a suspicious phone call, text message, interaction via social media or email, you can: