Tracking will be unavailable between 10PM Sat - 6AM Sun. Due to planned maintenance.

Need a ParcelShop?

Find the nearest ParcelShop to you with our simple search facility.

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Packaging Guidelines

Follow our simple guidelines to make sure your parcels arrive in the best possible condition.

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Excluded items

Check which items are excluded from compensation for damage and items we do not accept for carriage.

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Parcel size

Make sure your parcel is suitable for the myHermes service by checking its size against our simple guide.

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If you are unable to see your eBay parcels within the myHermes website,it may be that your myHermes account is no longer authorised to access your eBay account.

To correct this, simply unlink the account and link it again in the “Import parcels” page. To unlink your account, go to “Import parcels” in your control panel and select the cog icon on the eBay panel. This presents a menu from which you should select 'Unlink Account'. You will receive a message confirming that the account has successfully been unlinked.

To link your eBay account to myHermes again, select “Get started” and follow the instructions provided.