Hermes will never ask you to enter or transmit sensitive customer information via the Internet or any contact channel. The payment of our services is always done online or instore via secure debit or credit card transactions or via Paypal. If you receive a payment request via e-mail or phone please contact us to ensure that this is genuine as we would only do this if a parcel was in the network and we believe that it had been underpaid.

Escrow payments

myHermes would not contact you to ask you to make a payment via BACS or any other cash transfer e.g. Western Union. Please be aware that any site advising you that myHermes will handle this service for you is not affiliated with us and therefore likely to be fraudulent.

What is phising?

The so called "phishing" – derived from "password fishing" – is used to get a hold of confidential user data and passwords by sending out fake e-mails. Unfortunately there has recently been an increase in this sort of criminal activity. These e-mails not just ask the user to send confidential personal data, but sometimes also offer links to fake websites of companies and credit institutions to acquire the personal data when the user tries to login. No reputable company will ever ask for your password, credit card number, or personal data nor will it ask you to update that information via e-mail. In your account you have the possibility – if necessary – to update your personal information like address and other personal information yourself.

Encrypted Transmission

Data transmitted between your browser and the website is safeguarded through the use of SSL (secure sockets layer). All the data you enter is encrypted. Please check whether the certificate is the address line is 'green'. Depending on your browser, the address line or part of it may be shown in green. Please also check whether the certificate has been issued for Hermes Europe GmbH. This can easily be done by clicking the green bar in the address line or on the lock in the status line or next to the address line.

General Security Rules for Online Safety:

  • Do not save any passwords unencrypted on your computer.
    This could make it easy for hackers to access your data. If you can't make a mental note of your passwords, use software that will store the information in encrypted form.
  • Use passwords with a least eight characters.
    Ideally you should be using upper and lower case letters, numbers and special characters. A simple way to generate a secure password which is often easy to remember is to use the initial letters of the words in a sentence. Replace numerical words with the numbers themselves and play around with special characters. For example "On Sunday, my two children played on a climbing frame!" can be changed to 'OSm2cpoa#!' The hash mark might remind you of a climbing frame.
  • Virus protection
    Install a virus scanner on your computer and make sure it is always up to date.
  • Software updates
    Ensure that your operating system and your programs are always the latest and the most secure versions. Install the security updates recommended by the manufacturer.
  • Trusted sources
    Only install software from trustworthy sources.
  • Trusted machines
    Wherever possible, only use your own computer to enter access data to websites. When it comes to public systems (such as Internet cafés and libraries) you never know what malware is installed that can read confidential information.
  • Change your details
    If you suspect that access details have been compromised by third parties, change your password immediately. Wherever possible, you should use different passwords for different websites.
  • More information
    For more information, check your local information security office.