Send, return and collect with Hermes parcel Lockers

Use our parcel Lockers 24/7 to send, collect and return

Find a Locker
Image of a man outside a Hermes Locker
Image of a Hermes parcel Locker

What are parcel Lockers?

Our automated parcel Lockers are a quick, easy and convenient way to send, collect and return parcels. We have 1,900+ Lockers across the UK, each one available 24/7, outside local shops and supermarkets.

Find your nearest Locker
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Why use Lockers?

There are loads of reasons to use a Locker to send your next parcel:

  • 1,900+ Lockers across the UK – and we’re adding more!
  • They’re open all the time – 24 hours a day, 7 days a week, ready when you are
  • Secure – CCTV coverage and unique parcel codes give you peace of mind
  • Send a range of parcel sizes – our largest Locker measures 66cm x 41cm x 38cm
  • Full tracking – whether you’re picking up or dropping off, we’ll track your parcel every step of it’s journey
  • Divert to a Locker – with many retailers, you can divert parcels to a Locker on your courier’s route. The only exceptions are if a signature is required or if a retailer requires us to deliver it to your address
Find your nearest Locker
Image of a Hermes parcel Locker opening to place or remove a locker from inside

How to send and return parcels with Lockers

It’s easy to use a Locker! Our biggest size is 41cm wide, 66cm deep and 38cm tall.

If you’re sending or returning a parcel:

  1. Book online or with our app
  2. Choose a Locker location
  3. Scan the barcode on your shipping label and a door will automatically open. If you need a bigger Locker, click ‘too small’ on the screen and we’ll open the door on the biggest compartment, if it’s available
  4. Put your parcel in, close the door, and that’s it! One of our couriers will collect your parcel and take it to one of our depots, ready for delivery

If you’re sending a parcel, you can choose between Next Day and Standard delivery for many Lockers (some might be Standard only). If Next Day is available, please drop it off by noon.

Make sure you only put 1 parcel in each compartment. Separate parcels need to be booked separately, with their own labels and compartments.

Send a parcel
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How to pick up parcels from Lockers

Lots of retailers offer parcel Locker collection – just select it as a delivery option when you check out.

When your parcel arrives, you can collect it at any time over the next 3 days. We’ll send you a code to enter at the Locker, which will unlock the door to your parcel – it’s that simple!

With selected retailers, you can also divert a parcel to a Locker on your courier’s route – amend your delivery on our tracking page. The only exceptions are where a signature or proof of delivery are required, and it might depend on your retailer.

Divert to a Locker
Image of a Hermes parcel Locker's location on a map of the UK

Find your nearest Hermes parcel Locker

When you book online or with our app, you can choose which Locker or ParcelShop to use.

Find your nearest parcel drop off and collection points with our ParcelShop and Locker Finder.

Find your nearest Locker