Boohoo returns

Return your Boohoo parcel for FREE with Hermes

Return your Boohoo parcel
Illustration of a man returning a Boohoo parcel
Image of a man returning a parcel

How to return a Boohoo parcel

There are 2 easy ways to return your Boohoo item with Hermes:

  1. Book your return online or via our app and drop it off at a ParcelShop or Locker. Click the link at the top of the page to get started
  2. Go to a ParcelShop with a Print In-Store device. You don’t need to do anything beforehand – just take your parcel with you, fill in your details, and hand it to a member of store staff
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What we need to know about your Boohoo return

We need to know just a few things to return your parcel to Boohoo:

  • The order ID
  • Your email address
  • The reason for returning the item

If you’re booking your return online, you’ll need to print off a label – if you don’t have a printer at home, just go to a ParcelShop with a Print In-Store device.

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Useful information about your Boohoo return

Here’s a quick guide on things to know and check before you return your Boohoo parcel:

  • Boohoo returns are free
  • Use your original Boohoo packaging if it’s undamaged – and remember to remove the original postage label
  • If you don’t have the original packaging, wrap your Boohoo return in something sealable, waterproof and non-transparent. For more advice, read our packaging guide
  • Boohoo can’t offer refunds on face masks, cosmetics, pierced jewellery, swimwear or lingerie if the hygiene seal has been broken or is no longer there
  • If possible, post all your Boohoo return items in one parcel
  • You can bring your Boohoo return direct to your nearest ParcelShop and complete the full returns process using our Print In-store device.

Boohoo returns FAQs

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Can I return multiple items from the same Boohoo order?

Yes, you can return multiple items from a single Boohoo order – just make sure you post them in the same package.

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Do Boohoo offer free returns?

Yes, Boohoo returns from Hermes ParcelShops and Lockers are free.

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How long is the Boohoo returns period?

As long as your items are in a saleable condition, Boohoo says you can return them up to 28 days after you received them.

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Can I return damaged or faulty items?

Boohoo says you can either return your damaged items to Boohoo or contact their customer services for a full refund. You’ll need to provide them with photos and a description of the damage.

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Can I return items that don't fit?

Yes, Boohoo accept returns on items that don’t fit within 28 days as long as they’re unworn, unwashed and can be resold. Remember, you can’t return swimwear or lingerie if the hygiene seal is damaged or missing.

Looking to return with another retailer? Find the one you need or search our full list of retailers here.