Boohoo returns

How to return a Boohoo parcel

There are 2 easy ways to return your Boohoo item with Hermes:

1. Book your return online or via our app and drop it off at a ParcelShop or Locker. Click the link at the top of the page to get started
2. Go to a ParcelShop with a Print In-Store device. You don’t need to do anything beforehand – just take your parcel with you, fill in your details, and hand it to a member of store staff

Useful information about your Boohoo return

Here’s a quick guide on things to know and check before you return your Boohoo parcel:

• Boohoo returns are free
• Use your original Boohoo packaging if it’s undamaged – and remember to remove the original postage label
• If you don’t have the original packaging, wrap your Boohoo return in something sealable, waterproof and non-transparent. For more advice, read our packaging guide
• Boohoo can’t offer refunds on face masks, cosmetics, pierced jewellery, swimwear or lingerie if the hygiene seal has been broken or is no longer there
• If possible, post all your Boohoo return items in one parcel
• You can bring your Boohoo return direct to your nearest ParcelShop and complete the full returns process using our Print In-store device.

Can I return multiple items from the same Boohoo order?

Yes, you can return multiple items from a single Boohoo order – just make sure you post them in the same package.

How long is the Boohoo returns period?

As long as your items are in a saleable condition, Boohoo says you can return them up to 28 days after you received them.

Can I return items that don't fit?

Yes, Boohoo accept returns on items that don’t fit within 28 days as long as they’re unworn, unwashed and can be resold. Remember, you can’t return swimwear or lingerie if the hygiene seal is damaged or missing.