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How to return your Debenhams parcel with Hermes
There are 3 quick and easy ways to return your Debenhams parcel:
- Book your return online or via our app and drop it off at a ParcelShop or Locker. Click the link at the top of the page to get started
- Book your Debenhams return online or with our app and arrange for a friendly local courier to collect it from your home, work or wherever you like
- Go to a ParcelShop with a Print In-Store device. You don’t need to do anything beforehand – just take your parcel with you, fill in your details using the Print In-Store device, and send your return on its way
What you need to know for your Debenhams return
Here’s a quick guide on things to know and check before you return your Debenhams parcel:
- To return items to Debenhams Direct, you’ll need to fill out the returns form included in your parcel.
- Remember to include your order number in your returns form.
- You won’t be able to return any items that you have stained or marked.
- You have 28 days to return your items from the day you received them.
Check the Debenhams returns policy for full details on what you can and can’t return.
Debenhams returns: FAQs
Do Debenhams offer free returns?
Yes, Debenhams returns are free when you use Hermes ParcelShops, Lockers or courier services.
Do I need to tell Debenhams about my return?
No, you won’t need to contact Debenhams directly. Once you’ve filled in the returns information on our website, we’ll let them know your parcel is on it’s way back to them.
What do I do if I don't have a Debenhams returns form?
If you can’t find your Debenhams returns form in your original parcel, you can print a new one from the Debenhams website.
Don’t forget to add your order number to the form to avoid any delays on your refund.
Can I track my return?
We’ll track your Debenhams Direct return for you at every stage of its journey. You can follow its progress using the tracking details we give you online or via the My Hermes app.
Do I need to complete my return online?
You can complete your return using our returns pages or you can fill out all the information using a Print In-store device at your nearest parcel shop.
Looking to return with another retailer? Find the one you need or search our full list of retailers here.
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