It's EASY to return a parcel

Get your refund or exchange with QUICK and EASY Hermes returns

Return a parcel
Image of a parcel being returned

How to return a parcel

Return a parcel with Hermes in 3 EASY steps. It all starts with one click or tap of a button.

1. Find your retailer

We return parcels to hundreds of retailers. Choose from the most popular shops or enter their name in the search box. If you can’t find your retailer, check our FAQ page.

2. Choose your return method

Take your pick from:

ParcelShop drop off – we have more than 5,400 ParcelShops across the UK, all conveniently located in local stores. Print your label at home or with a Print In-Store device, available at most ParcelShops. If your return is free, you don’t even need to book online – just use the device from start to finish.

Locker drop off – take your pick from our 1,900+ Locker locations. You’ll need to print the returns label at home

Courier collection – book a parcel collection from your home or work. You’ll need to print the label

All we need is your order reference number, email address, reason for returning the parcel and, for some retailers, what it is you’ll be returning.

3. Drop off your parcel or let your courier collect it

If you choose to return your parcel using a ParcelShop, you can either print the Hermes returns label at home or in a ParcelShop with Print In-store device using a QR or authorisation code (we’ll email it to you).
For our Lockers – open 24/7 – just print and attach the label, then drop off your parcel whenever it suits you.
If you’ve arranged a courier collection, we’ll let you know when we’ll be collecting it.

Return a parcel

Return your parcel using a Print In-Store device

If your return is free, you can take your item to any ParcelShop with a Print In-store device without booking online first.

Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.

If you need to pay for your return, just fill in your details online first and use the QR or authorisation code we’ll email to you at the Print In-Store device to print off your label.

Find your local ParcelShop or Locker

Enter your postcode to find your nearest ParcelShop or Locker

Find a ParcelShop or Locker

Track your return parcel

Track your parcel throughout its journey

Track your parcel

Looking to return with a specific retailer? See our guides below