It's EASY to return a parcel

Get your refund or exchange with QUICK and EASY Hermes returns

Return a parcel
Image of a parcel being returned

How to return a parcel

Return a parcel with Hermes in 3 EASY steps. It all starts with one click or tap of a button.

Man holding a stack of parcels

1. Find your retailer

We return parcels to hundreds of retailers. Choose from the most popular shops or enter their name in the search box. If you can’t find your retailer, check our FAQ page.

Man with parcel in front of parcelshop and locker

2. Choose your return method

Take your pick from:

ParcelShop drop off – we have more than 5,400 ParcelShops across the UK, all conveniently located in local stores. Print your label at home or with a Print In-Store device, available at most ParcelShops. If your return is free, you don’t even need to book online – just use the device from start to finish.

Locker drop off – take your pick from our 1,900+ Locker locations. You’ll need to print the returns label at home

Courier collection – book a parcel collection from your home or work. You’ll need to print the label

All we need is your order reference number, email address, reason for returning the parcel and, for some retailers, what it is you’ll be returning.

customer exiting parcelshop

3. Drop off your parcel or let your courier collect it

If you choose to return your parcel using a ParcelShop, you can either print the Hermes returns label at home or in a ParcelShop with Print In-store device using a QR or authorisation code (we’ll email it to you).
For our Lockers – open 24/7 – just print and attach the label, then drop off your parcel whenever it suits you.
If you’ve arranged a courier collection, we’ll let you know when we’ll be collecting it.

Return a parcel
customer using parcelshop printer

Return your parcel using a Print In-Store device

If your return is free, you can take your item to any ParcelShop with a Print In-store device without booking online first.

Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.

If you need to pay for your return, just fill in your details online first and use the QR or authorisation code we’ll email to you at the Print In-Store device to print off your label.

Map of the united kingdom with magnifying glass over parcelshop

Find your local ParcelShop or Locker

Enter your postcode to find your nearest ParcelShop or Locker

Find a ParcelShop or Locker
smartphone with maps app open

Track your return parcel

Track your parcel throughout its journey

Track your parcel


Image of a Hermes return parcel

I can't find my retailers name on the list, what should I do?

Unfortunately, we don’t offer a returns service for all retailers, so if your retailer’s name isn’t showing they might not use Hermes for their returns.

However, some retailers might be listed with a different name, so we’d recommend contacting them to find out:

  1. If they use Hermes for their returns
  2. If so, what name you’ll find them under
Image of a Hermes return

Can I send a parcel back to a retailer you don't return for?

If your retailer’s name isn’t on our list and we don’t return for them, please contact them directly to see what returns methods they use.

We'd also recommend checking inside the package, as some retailers leave an insert with details on returning the item to them.

Image of a customer making a return

Can I return an item with Hermes?

Yes, provided the retailer or seller uses Hermes for their returns.

First, check to see how the retailer or seller would like you to return your item. This could be a pre-printed label that came with your parcel, or your retailer might book it with us for you.

Or, you can use our app or website to return it yourself.

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How long will my return take to get back to the retailer?

Please allow 14 days from the time you returned your item. It can sometimes take a while for the retailer or seller to confirm they’ve received your parcel. 

Image of a Hermes customer service agent

What if my return hasn’t been received?

If 14 days have passed since you sent your item back, and your retailer says that they haven’t received it, please let your retailer know so they can investigate.

If you’ve paid postage for your return, then please contact our customer services team at – they’ll investigate it for you.

Looking to return with a specific retailer? See our guides below