Check which items are prohibited and which are excluded from compensation
You can send lots of things using Hermes, but there are some things we can’t accept or compensate for
For each category below, you can find out about which items are:
1. Excluded from compensation – you can send them with us, but we can’t provide cover or compensation for them
2. Prohibited, not permitted in network – we simply can’t accept these items
Click or tap a tile below to go straight to a section, and make sure you can send and cover your items with us.
To learn more, please read our terms and conditions.
When sending fragile items, you’ll need to make sure they’re packed securely to make sure they arrive at their destination in one piece. While you can send some fragile items with Hermes, there are a few limitations to bear in mind.
If you need to send appliances or electronics, Hermes can help. Just remember that some items won’t be covered for compensation if they’re lost or damaged. Make sure you note down any prohibited items too before you try to book a delivery.
A nice bottle of wine or a set of luxury toiletries is often the go-to gift for someone special, but they’re best delivered in person as you can’t send them with Hermes.
Some items are simply irreplaceable – like that personalised gift or tickets for an event or gig. Others are just too expensive for us to cover.
There are some items that we can’t carry because they’re illegal or too dangerous for our couriers to transport.
We are unable to carry most biological and any live goods. While you can use Hermes to send some biological items, these are usually excluded from damage compensation.