Track your parcel every step of the way

Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey.

Use the 16 character parcel tracking code

Illustration of a parcel showing the 16 digit tracking code

Use the 16 character parcel tracking code

We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend.

You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.

Just enter this number into the tracker, above.

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Use the 8 digit calling card number

If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it.  Enter this number in the box to get an update on your tracked postage.

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How do I track my return parcel?

You can track a parcel you’re returning in the same way as one you’re receiving.  All you need to do is enter the 16 character parcel tracking code into the tracker.  If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.

Illustration showing a mobile device with the Hermes tracking app on screen

How do I track my international parcel?

You can track an international parcel in exactly the same way you’d track a UK parcel, but you’ll need to use our International tracking tool.

you’ll need to use our international tracking tool.

Sending, returning or receiving? Easy does it

Sending or returning something? Your friendly courier can collect your parcel from you or you can drop it at one of our 5000+ local ParcelShops (usually your local convenience store or corner shop).

Expecting a parcel? If you're not going to be home, just divert to a neighbour or ask us to leave it in a safe place.

Whatever's easiest for you.

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Send your parcel

Book a courier online or drop your parcel at one of our local ParcelShops or lockers.

Send a parcel
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Track your parcel

Track your parcels and tell us where to leave them.

Track a parcel
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Returns

If it's not quite right you can return your parcel quickly and easily with Hermes.

Return a parcel

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