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My places

Settings for all your parcel deliveries

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Follow your parcel's journey

See where it is now

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Regular email updates

Never miss a delivery

Track your parcel every step of the way

Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey.

A Hermes parcel with a section zoomed in on the barcode

Use the 16 character parcel tracking code

We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend.

You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.

Just enter this number into the tracker, above.

A Hermes calling card

Use the 8 digit calling card number

If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it.  Enter this number in the box to get an update on your tracked postage.

A Hermes parcel with a section zoomed in on the barcode

How do I track my returns parcel?

You can track a parcel you're returning in the same way as one you're receiving.  All you need to do is enter the 16 character parcel tracking code into the tracker.  If you're returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.

An illustration of parcels flying around the globe

How do I track my international parcel?

You can track an international parcel in exactly the same way you’d track a UK parcel, but you’ll need to use our International tracking tool.