We have relationships with carefully selected advertising aggregators that will set cookies during your visit which may be used by us to show you marketing messages when you are visiting certain 3rd party websites. These cookies are “Google Double Click” and “Google Adsense” and you can control these cookies by visiting the Your Online Choices website.
Our cookies do not store sensitive or personal information, such as your name, address or card details. They simply help us know that you are the person that logged in. However, if you would like to restrict the level of cookies that are stored on your computer, you can use your browser to do this. All browsers and mobile phones are different, so check the ‘Help’ section to learn how to change your preferences.
Here is a list of the cookies we use, and what they are used for:
If you would like to know more about cookies, please visit aboutcookies.org, if you would like to opt out of any cookies, please visit Your Online Choices website.
If you want to send a parcel from the UK to a destination outside of the UK, you may visit and use the myHermes International website which is a website operated by our third party partner, Parcel2go.com Limited under the myHermes brand.
This means that if you use the myHermes International website you are contracting with Parcel2go.com Limited rather with myHermes.
Parcel2go.com Limited is a company registered in England. Parcel2go.com Limited may be contacted via
We share personal data and other data related to the Services, which myHermes has collected from you in relation to our Services, with Parcel2go.com Limited but, this is only used to:
We share the information above with Parcel2go.com on the basis that they will not use the data for the purposes of contacting you with marketing communications.
If you do not want us to use your personal data with Parcel2go.com Limited in the way described above, email email@example.com.
Please note that if you choose to withdraw your consent you will not be able to utilise the myHermes or myHermes International websites.
We may ask you to take part in our customer experience survey which is being undertaken by our partner, Foresee on behalf of myHermes.We are carrying out this survey in order to understand our customers’ experience whilst using the myHermes website and how we can improve this.
Only a small percentage of visitors will be asked to undertake the survey. If you don’t want to take part, please close down the pop-up window invite and you can continue with your browsing.
The survey does not collect any personal data unless you wish myHermes to contact you, in which case you have the option of submitting your contact and other details. All data is submitted directly to Foresee and Foresee provides myHermes with the results of the survey. Foresee will not sell or disclose to third parties any personal data gathered from the surveys.
For full details of how Foresee process and use the survey data please see:
An IP address is a string of numbers which identifies a specific computer or internet enabled device when it connects to a network such as the internet, enabling such devices to communicate.
We would only contact your parcel recipient:
using the email address details that you may provide to us when you submit your order; and;
If you have opted for your parcel recipient to receive an email with tracking details relating to their parcel delivery. Your recipient will then be aware that Hermes has delivered their parcel. Please note that your parcel recipient may also receive an email from Hermes asking for their feedback in relation to the parcel delivery service provided.
If your parcel recipient chooses to take part in the survey, the website hosting the survey will display terms explaining how we will use the data collected to improve our services.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of software support and development services, customer services and analytics services to Hermes. By submitting personal data, you agree to this transfer, storing or processing.